WHMCS Module, WSC Pro secures customer information
Supporting your customers is primary to your business. Offering fast and effective support provides great customer service and with the WHMCS Module, wsc.pw the information your support team collects from customers is fully secured and encrypted in your database.
If you provide services to customers like website design, product downloads or even an online shop you might need access to customers services to diagnose and fix issues. Instead of asking your customer to provide the access information inside the support ticket which is not encrypted and stays in the ticket in plain text you can use WSC Pro to collect these details from your customer. WSC Pro will display display any information left by your customer directly on the WHMCS ticket
Collecting Customer Information
Once activated WSC Pro provides a secure form for your customers to leave sensitive information. Should a user not leave credentials WSC Pro can remind your customer to leave that information for your team. Ensuring you have the information needed to resolve the support ticket.
Every install of WSC Pro is unique to that WHMCS install. Every copy of WSC Pro is different because each copy uses its own encryption key to encode and decode information. Encryption keys are chosen by the end-user.
All fields on the credentials form can be changed. This allows you to collect any type of information from your customer. The customer can easily view and update details or even delete them at any point.
Should your customer not be happy with the service they have received they can choose to escalate that ticket to a manager. This allows your customers a route to resolving issues other than cancelation reducing client churn.
Urgent Ticket Notifications
If your customer has an emergency issue they can choose to flag their WHMCS ticket as urgent. This notifies every WHMCS administrator by email that your customer needs emergency assistance.
Automatic Ticket Updates
The WHMCS Module, WSC Pro can monitor the WHMCS support ticket and should your support team be waiting for a response from your customer you can choose to automatically tell WSC Pro to update the ticket with a custom message after so many hours.
WSC Pro Sidebar
To allow easy use of WSC, upon deployment WSC will install the WSC Sidebar allowing your users to use the advanced features WSC brings to your business.
Supply Credentials Reminder
To ensure your support team have all the relevant information to resolve your customers support ticket, WSC Pro can update any WHMCS ticket reminding the user that they have not left information for the support team
Display the WSC Warning Banner
It’s important that your customers don’t add any confidential information to WHMCS support tickets. Information left in WHMCS support tickets is displayed in plain text. So, it stays in the ticket until it is deleted. To help prevent these users of WSC Pro can display a warning banner on the ticket. The WSC Banner is displayed inside the client area with a link to the credentials form for users to share details with the support team.
Automatically Collect Credentials
WSC Pro can take your customers directly to the credentials form after ticket submission so your customer can add credentials or other information for the support team. But, you can collect any type of information from your customer and your support team has access to that information directly on the customer’s WHMCS support ticket.
WSC Pro is an ideal WHMCS support module and WHMCS security module all in one. It’s the perfect WHMCS Module for any serious business wanting to protect customer information.
How was this article – WHMCS Module, WSC Pro?